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Set up channels

To get started with Hall, you’ll first need to enable the channels you want to use to provide community support for your customers.

When you first sign up for Hall, the Support forum will be enabled by default.

If you already have a Discord server or public Slack workspace, you can also connect these channels to bring support questions from these platforms into your community site.

Support forum

Set up a support forum where customers can ask and reply to questions.

Discord

Sync support questions from a Discord server to your community site.

Slack

Sync support questions from a public Slack workspace to your community site.

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Explore your community site

The channels you have enabled will be accessible on your community site. The community site is where people can ask questions, search for answers, and create posts and comments.

1

Visit your community site

To see your community site, simply click the Your community site button in the left navigation of the admin dashboard.

2

Customize your community site

Theme and style your site with Customization by adding your logo, setting your brand colors, and designing your site’s header.

3

Add sources to improve the answer engine

Improve search and the answer engine by adding sources of external knowledge like documentation, help centers, blog, and other public reference material.

Support forum