Sources are the knowledge used to help customers self-serve and find relevant answers to their questions in features like search and our answer engine.

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Custom sources

Any publicly accessible website can be added as a source. For example, you might want to add your product’s marketing website or blog as a source to surface this knowledge in Hall.

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Third-party sources

In addition to your website, Hall also integrates with popular sources of knowledge, such as help centers, official documentation, or community contributions published elsewhere.

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Adding sources

Sources currently need to be manually approved and added by us.

To add sources, please contact us by clicking the Help icon in the admin dashboard.

CompaniesCustom domains