Posts are created by people, either directly through your community site if using the Support forum channel, or by syncing posts (and their replies) that were created in Discord or Slack.

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Comments and replies

People can contribute to the discussion of a post by adding comments or replies.

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Post status

The status of a post is used to quickly communicate to people if a post is relevant and if a solution has been found.

Posts can have the following statuses:

  • Unanswered: no comments or replies have been added to a post, yet.
  • Active: a post has had a comment or reply in the last 30 days.
  • Inactive: a post has not been active for more than 30 days.
  • Solved: a post has been marked as solved by someone.
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