The Slack integration syncs support questions created by Slack users into your community site and into the answer engine to build a knowledgebase that your customers use to self-serve answers to questions.

The community site is also fully optimized for search engines, allowing customers to discover support conversations from Slack in search results.

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Quickstart

Set up the Slack channel integration in just three simple steps:

1

Enable the Slack channel in Hall

Navigate to Channels in the admin dashboard, and then click Set up for Slack.

2

Install the Hall Slack app in your workspace

This will add the Hall app to your workspace and enable us to sync Slack with Hall.

3

Select the Slack channels to sync with Hall

Select the channels that will be synced with Hall.

Invite linkChannel syncing